FREQUENTLY ASKED QUESTIONS

Order information

Delivery times

We prepare every order with love! Take a look here to see how long it takes to reach your door: ✨

Processing:

It takes us up to 48 working hours to prepare your order.

Order processed:

You'll receive a tracking code so you can follow your order at any time.

Once processed:
  • Mainland Portugal: 1-2 working days.
  • Portuguese Islands: 3-6 working days.
  • Mainland Spain: 1-2 working days.
  • Spanish Islands: 3-6 working days.
  • Europe: 3-8 working days.

Good to know

During Black Friday, Christmas, sales and launches, volumes go up and delivery times may stretch. We'll always let you know when that happens.

Once it leaves the warehouse, your order is with the courier. If something goes wrong, the fastest route is to contact them directly — we explain how in the next section.

Even so, if you need a hand, talk to us. 💛

Accepted payment methods

  • Debit/credit card (Visa, MasterCard, Maestro and Amex)
  • PayPal account
  • MB WAY
  • Multibanco
  • Bank transfer
  • Shop Pay, Apple Pay and Google Pay

Where we ship

Portugal and Spain. Coming soon to the rest of Europe.

Step by step, Fanti keeps growing ✨

Missed delivery

No worries! If you're not home on the first attempt, your order won't get lost.

  • UPS: they'll leave a notice and call the number you gave at checkout to arrange a new delivery whenever suits you best.
  • CTT: they'll leave a notice with the address of the pickup point where you can collect your order, within the timeframe shown in your tracking link.
The best solution: your tracking link

Either way, you can — and should — always check your tracking link to see the current status of your order (we send it by email or text).

Returned order

If the order isn't received or collected within 15 working days, it comes back to our warehouse. In that case, the original shipping costs are not refunded under any circumstances.

If you'd like us to resend the order, the return shipping costs and the new shipping costs to your address are at your expense. If you'd rather not receive it, the return shipping costs still remain payable.

When an order isn't accepted for reasons outside our control, the same rule applies: neither the original shipping costs nor the return-to-warehouse costs are refunded. The cost of resending varies depending on the destination.

Customs duties, on domestic or international orders, are not Fanti's responsibility: they're charged by external bodies and are outside our control.

Where's my order?

Step 1:

Check the tracking link we sent you by email or text. That's usually where the answer is.

During promotions, launches or busy periods, it's normal to see a small delay in processing or transit.

Step 2:

If you're still unsure, contact the courier directly (once it leaves the warehouse, your order is out of our hands):

LINK -> Get in touch

Step 3:

If you still need us, write to support@fanti.pt — we'll always find a solution 💛

Returns

How do I request a return?

Want to return something? It's simple, we just need an email from you with the details ✨

  1. Write to us at support@fanti.pt with your order number, the item(s) you'd like to return and the reason.
  2. Attach two or three photos of the product to your email, it helps us understand the situation and process your request faster.
  3. Once we receive it, we'll review your request and get back to you with the next steps as soon as possible.
Reminder:

Please note that return costs will be deducted from the value of the products being returned. Original shipping costs are not refundable.

Always check the return conditions for our products so everything goes smoothly. 🙂

Return deadlines and conditions

You have 30 calendar days from delivery (counting the day you received it) to request a return.

Extended returns:

During Black Friday and Christmas we stretch the deadline a little, until 15 January, so you're not rushed into deciding.

Return costs:

You arrange the return shipping to our warehouse, and the costs are on your side. If you need help organising it, talk to us. 💛

Before you send it back, check:

Product and packaging in perfect condition, with original packaging and seal intact, unused and unaltered. If it came with a manual, card or any documentation, it all needs to go back together.

If your order included a promotional gift, that gift has to come back too. Without all the original items (gifts, manuals, etc.), we can't accept the return.

Returns due to a fault or our mistake

Received something faulty or different from what you ordered? That's entirely on us ✨

Just follow the same process we explain in "How do I request a return?", telling us what the problem is.

Shipping costs are always on us in these cases.

Product exchanges

Want a different size or model? We can help ✨

The first step is the usual one: follow the process explained in "How do I request a return?", letting us know it's an exchange.

As soon as the product reaches our warehouse, you choose:

  • Store credit, you get the value as credit and use it straight away to place your new order, in whatever size or model you'd like.
  • Refund, we return the amount to the same payment method you used.

Please note that the return conditions apply with either option.

Products that can't be returned

For hygiene reasons, we can't accept returns or exchanges on some products:

  • Socks (see the exception below)
  • Personalised or customised products

To be eligible for a sock return, FOR HYGIENE REASONS, the item must still have THE TAG ATTACHED, be in its original condition and show no signs of use. OTHERWISE, WE CAN'T ACCEPT THE RETURN.

To help you out:
  • We recommend using the size guide to pick the right size.
  • If you buy several pairs, try the first one on before opening the rest.

More information

Sock information

You'll find all the details about our compression socks on the product page itself: composition, compression level, sizes and washing instructions. Just scroll down a little and you'll find an FAQ with the most common questions.

Other product information

You'll find all the details on the product page itself. Just scroll down a little and you'll find an FAQ with the most common questions.

Can you let me know when a product is back in stock?

Sign up to our newsletter to be the first to know when we restock, launch new products and open promotions. It's the channel where we always tell you first ✨

Where can I find care instructions for my products?

You'll find all the relevant information on the product page ✨